We welcome you back to our storycastle on Michigan Avenue!
As of September 1, 2022, Lookingglass Theatre Company will no longer require audiences to provide proof of vaccination.
The health and safety of our audiences, artists, and staff are a top priority and we have invested our resources accordingly. As guidelines are constantly evolving, all policies are subject to change prior to your performance. We encourage you to confirm our current protocols prior to your visit to the theatre.
Vaccination
As of September 1, 2022, Lookingglass Theatre Company will no longer require audiences to provide proof of vaccination.
If you have any questions, feel free to email covidsafety@lookingglasstheatre.org
Please allow 24-48 hours after submission to receive a response. We ask that you do not purchase tickets until your form has been submitted and approved.
Masks
Lookingglass will follow the community masking guidelines recommended by Chicago Department of Public Health and CDC Community Risk Levels as outlined below (https://www.chicago.gov/city/en/sites/covid-19/home/coviddashboard.html):
- When Community Risk Level is HIGH (Red) – high quality masks are required at all times indoors and in large groups.
- When Community Risk Level is MEDIUM (Yellow) – masks are required indoors and in large groups.
- When Community Risk Level is LOW (Green) – masks are optional. If you are immunocompromised or at higher risk, consider wearing a mask at indoor public settings where vaccination status is unknown.
Food and Drink
In following the Lookingglass masking guidelines, face masks should be worn when not actively eating or drinking. Food and beverages must be consumed prior to entering the Theatre.
Ticketing
We’ve upgraded our ticketing platform to enhance the patron experience including using all digital tickets, as well as developing a more flexible exchange and refund policy.
HVAC
Our air ventilation system reflects current best practices in COVID-19 mitigation. This includes increasing our outside air intake to 25%, using MERV-11 prefilters and MERV-16 filters, having installed a cabin air filter for our elevator, as well as completing a test and balance service to ensure that all aspects of the updated system are working at peak performance.
Enhanced Cleaning Procedures
While the care of our historic building has always been a priority, we have hired a professional cleaning service to utilize recommended best disinfecting practices while using CDC-approved products. Additionally, between each performance high touch surfaces including door handles, armrests, handrails, and restrooms are thoroughly cleaned.
All faucets and water fountains have been updated to have touchless fixtures and Nano-Septic self-cleaning coverings installed on high-touch points such as door handles.
Distancing
Lookingglass will adhere to the current City of Chicago guidelines, and parameters set forth by the theatrical unions to decide if physical distancing is needed inside the theatre facilities and mainstage.
If you are a current ticket holder and choose not to abide by these guidelines, you may request a credit for a future play or a refund by contacting box@lookingglasstheatre.org.
Please note, an inherent risk of exposure to COVID-19 exists in any place where people gather. By entering the theatre, you agree to assume this risk.