Public Health and Safety

We welcome you back to our storycastle on Michigan Avenue!

Updated December 1, 2021

As we are now returning to in-person theatre, the health and safety of our audiences, artists, and staff are a top priority and we have invested our resources accordingly. Lookingglass is part of a coalition of more than 65 performing arts venues across Chicagoland implementing unified COVID-19 Vaccination and Mask Requirements for indoor performances. 

In the coming months, we will continue to monitor the public health situation and communicate any COVID-19 protocols prior to your visit to the theatre. Our health and safety guidelines will be updated regularly as directed by the Chicago Department of Public Health, Illinois Department of Public Health, and the CDC, as well as guided by the requirements put in place by the theatrical unions that govern our actors, stage managers, designers, and directors.

Audience members will need to provide proof of current FDA or WHO authorized vaccination upon entry. People are considered fully vaccinated 14 days after the second dose of a two-dose COVID-19 vaccine, or 14 days after a single-dose vaccine.

People with a medical condition or closely held religious belief that prevents vaccination may request an accommodation by emailing

All patrons will have to wear a mask throughout the performance and during their time in the venue.

We’ve upgraded our ticketing platform to enhance the patron experience including using all digital tickets, as well as developing a more flexible exchange and refund policy.  

Our air ventilation system reflects current best practices in COVID-19 mitigation. This includes increasing our outside air intake to 25%, using MERV-11 prefilters and MERV-16 filters, having installed a cabin air filter for our elevator, as well as completing a test and balance service to ensure that all aspects of the updated system are working at peak performance. 

Enhanced Cleaning Procedures
While the care of our historic building has always been a priority, we have hired a professional cleaning service to utilize recommended best disinfecting practices while using CDC-approved products. Additionally, between each performance high touch surfaces including door handles, armrests, handrails, and restrooms are thoroughly cleaned. 

All faucets and water fountains have been updated to have touchless fixtures and Nano-Septic self-cleaning coverings installed on high-touch points such as door handles. 

Lookingglass will adhere to the current City of Chicago guidelines, and parameters set forth by the theatrical unions to decide if physical distancing is needed inside the theatre facilities and mainstage.  

If you choose not to abide by these guidelines and you purchased your tickets prior to August 18, 2021, you may request a credit for a future play or a refund by contacting

Please note, an inherent risk of exposure to COVID-19 exists in any place where people gather. By entering the theatre, you agree to assume this risk. 

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