Public Health and Safety

We welcome you back to our storycastle on Michigan Avenue!

Updated April 12, 2022

The health and safety of our audiences, artists, and staff are a top priority and we have invested our resources accordingly. As guidelines are constantly evolving, all policies are subject to change prior to your performance. We encourage you to confirm our current protocols prior to your visit to the theatre.

Audience members ages 5 and up will need to provide proof of current FDA or WHO authorized vaccination upon entry. People are considered fully vaccinated 14 days after the second dose of a two-dose COVID-19 vaccine, or 14 days after a single-dose vaccine. Audience members 16 and up will also need to provide a valid ID with their proof of vaccination. Children ages 4 and under are not permitted in the theatre.

People with a medical condition or closely held religious belief that prevents vaccination may request an accommodation by emailing

All patrons will have to wear a mask throughout the performance and during their time in the venue.

We’ve upgraded our ticketing platform to enhance the patron experience including using all digital tickets, as well as developing a more flexible exchange and refund policy.  

Our air ventilation system reflects current best practices in COVID-19 mitigation. This includes increasing our outside air intake to 25%, using MERV-11 prefilters and MERV-16 filters, having installed a cabin air filter for our elevator, as well as completing a test and balance service to ensure that all aspects of the updated system are working at peak performance. 

Enhanced Cleaning Procedures
While the care of our historic building has always been a priority, we have hired a professional cleaning service to utilize recommended best disinfecting practices while using CDC-approved products. Additionally, between each performance high touch surfaces including door handles, armrests, handrails, and restrooms are thoroughly cleaned. 

All faucets and water fountains have been updated to have touchless fixtures and Nano-Septic self-cleaning coverings installed on high-touch points such as door handles. 

Lookingglass will adhere to the current City of Chicago guidelines, and parameters set forth by the theatrical unions to decide if physical distancing is needed inside the theatre facilities and mainstage.  

If you are a current ticket holder and choose not to abide by these guidelines, you may request a credit for a future play or a refund by contacting

Please note, an inherent risk of exposure to COVID-19 exists in any place where people gather. By entering the theatre, you agree to assume this risk. 

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