Public Health and Safety

We can’t wait to welcome you back to our storycastle on Michigan Avenue!

Updated June 24, 2021

As we look forward to returning to in-person theatre, the health and safety of our audiences, artists, and staff are a top priority and we have invested our resources accordingly. In the coming months, we will continue to monitor the public health situation and communicate any COVID-19 protocols prior to your visit to the theatre.

Our health and safety guidelines will be updated regularly as directed by the Chicago Department of Public Health, Illinois Department of Public Health, and the CDC, as well as guided by the requirements put in place by the theatrical unions that govern our actors, stage managers, designers, and directors.

We’ve upgraded our ticketing platform to enhance the patron experience including using all digital tickets, as well as developing a more flexible exchange and refund policy.  

By the time you return to Lookingglass, our air ventilation system will reflect current best practices in COVID-19 mitigation. This will include increasing our outside air intake to 25%, using MERV-11 prefilters and MERV-16 filters, installing a cabin air filter for our elevator, as well as completing a test and balance service to ensure that all aspects of the updated system are working at peak performance. 

Enhanced Cleaning Procedures
While the care of our historic building has always been a priority, we have hired a professional cleaning service to utilize recommended best disinfecting practices while using CDC-approved products. Additionally, between each performance high touch surfaces including door handles, armrests, handrails, and restrooms will be thoroughly cleaned. 

All faucets and water fountains will have been updated to have touchless fixtures and Nano-Septic self-cleaning coverings installed on high-touch points such as door handles. 

As guidelines evolve, patrons may be required to wear masks at all times while inside the theatre facilities, regardless of vaccination status. 

Lookingglass will adhere to the current City of Chicago guidelines, and parameters set forth by the theatrical unions to decide if physical distancing is needed inside the theatre facilities and mainstage.  


Please note, an inherent risk of exposure to COVID-19 exists in any place where people gather. By entering the theatre, you agree to assume this risk. 

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